This is joint work with Devon K. Barrow and Bahman Rostami-Tabar and is an initial exploration of the benefits of using Multiple Temporal Aggregation, as implemented in MAPA for call centre forecasting. The preliminary results are encouraging. More details in the attached presentation. Abstract With thousands of call centres worldwide employing millions and serving billions… Read More »
D. Barrow and N. Kourentzes, 2016, European Journal of Operational Research. http://dx.doi.org/10.1016/j.ejor.2016.07.015
D. Barrow, N. Kourentzes, 2015, 27th European Conference on operational Research, Glasgow.